Fequently Asked Questions

By Artisan Coffee Imports


Can I Change Or Cancel My Order?

Unfortunately, once an order is placed, it cannot be canceled or changed. If you no longer want the product, please wait until you have received the order shipment and then follow our Return Instructions to return the product for a refund.


Can I Get On Your Mailing List?

To sign up for our mailing list, simply use our Mailing Address Update email form. Be sure to choose “Mailing Address Add/Update” from the Topic drop down and “Add” as your Request Type. You must provide all relevant information for this to be processed correctly.


How Do I Track My Artisan Coffe Imports Order Status?

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner UPS containing your package’s tracking information.

If you place your order during the weekend or a public holiday, we will send your order out during the next working day, so you can allow additional days to receive your tracking details. To track your package, simply enter your tracking number on UPS´ official website.

How Will I Know About My Order Status?

After placing your order, you will receive an order confirmation email within 24 hours. If you haven’t received it yet, please check your spam or junk folder. Once your order is confirmed, it will typically ship within 24 to 48 hours and be delivered in 3 to 7 total business days for U.S. standard shipping.

You will also receive additional, fun emails when your order is out for delivery and delivered.If your order included x, please allow up to 10-15 business days for processing.


What Do Artisan’s Specialty Coffee Scores Mean & How Are They Created And When?

The coffee industry came up with the SCA scoring protocol in 1982 to differentiate commercial from specialty (gourmet) coffee. The appraisal is 0-100 points and specialty coffees are above 80 points.

With every cupping session: it’s suggested to prepare 6-9 cups of the same “sample-lot” to assess the coffees properly. The session takes roughly an hour from when the water gets poured until it completes the protocol. During this period, the taster must assess how the attributes of the coffee develop in three temperatures: room temperature, warm, and hot.

For the preparation, the coffee gets weighted, ground, cleansed, and we place a cup of hot water and a napkin near all coffees. This provided the tasters with a container to spit in and the scoring for


Where Are Artsian Coffe Imports Coffee Sources From?

We source our beans from different dealers around Africa. We operate at the highest transparency and work with woman grown operations to get you the highest quality coffee we can while being responsibly sourced. 

Ethiopia Dehab's Diamond


Rwanda Rambagira


Rwanda Kungahara

Rwanda Ejo Heza

This includes Organic, Rainforest Alliance, Certified Fair Trades, as well as Estate and unique small lot coffees. Inquire today to request your 2021 samples!


What’s The Optimal Coffee-To-Water Ratio?

Everyone has different taste buds. Artistian Coffee Exports recommends anywhere from a 14.5:1 ratio for stronger coffee to 16:1 for a lighter flavor. Coffee is around 95% water, so make sure it’s filtered H20!


What Are The Optimal Brewing Methods For Coffee?

Grinding your coffee up with an electric grinder is very much recommended before throwing it into your coffee maker of choice. The National Coffee Association has some considerable resources on the various methods of brewing.


What Happens To Coffee During Roasting?

Beans getting roasted acts as an essential ‘mini-reactor’ for the chemical reactions.

Color, Oils, Volume, porosity, Moisture, & mass are a few physical changes that affected the taste